indosevenPrivacy Policy

This page describes what we collect when you use indoseven and how we keep that data protected. We are committed to transparent data handling: we collect only information necessary to operate our platform, verify your identity, process payments, and resolve disputes. We do not sell your personal data to marketers or advertisers. Our privacy practices comply with applicable regulations in the jurisdictions where indoseven operates.

When you create an account on indoseven, use our sports betting or live-dealer games, or withdraw funds, you provide data directly. We also collect data automatically—IP addresses, device identifiers, session timestamps—to detect fraud and improve service. This policy explains what we collect, how we use it, who may access it, and your rights regarding your data.

Our services are available only where local law permits; you are responsible for verifying that your use of indoseven complies with your jurisdiction's laws.

What we collect on indoseven

We collect data in two ways: directly (you provide it) and automatically (our systems record it).

Direct data collection

When you register an indoseven account, we collect:

• Email address and password
• Full name
• Date of birth
• Phone number (optional)
• Residential address
• Payment method details (e.g., DANA, e-wallet, mobile banking, local payment, or online payment virtual account identifier)
• Government-issued ID document (for KYC verification)
• Address proof (utility bill, rental agreement, or bank statement)

We also collect data when you play: bet amounts, game choices, win/loss outcomes, session duration, and withdrawal requests. This data is retained for account management, dispute resolution, and regulatory compliance.

Automatic data collection

Our servers automatically record:

• IP address (used to detect fraud and determine your approximate location)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and games played
• Cookies (see below)
• Error logs and crash reports

We use this data to monitor platform performance, detect unauthorized access, and improve the indoseven user experience. We do not share raw session logs with third parties except as required by law or for fraud investigation.

KYC (Know Your Customer)

Identity and address verification required before withdrawal. We collect government ID and address documents to comply with anti-money-laundering regulations.

Cookies

Small text files stored on your device that remember your login session, language preference, and betting history within indoseven.

IP address

Your internet protocol address, which identifies your device on the network. We use it to detect fraud and unusual access patterns.

How we use your data on indoseven

We use the data we collect for these purposes:

• Account management: Verify your identity, process logins, and allow password recovery.
• Payment processing: Route deposits and withdrawals to e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment as you request.
• Compliance: Complete KYC verification, detect money laundering, and comply with regulations in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions where indoseven operates.
• Fraud detection: Monitor for unauthorized access, unusual betting patterns, and duplicate accounts.
• Dispute resolution: Review game outcomes, payment records, and account history if you dispute a bet or withdrawal.
• Service improvement: Analyze session data to identify bugs, slow features, and user experience gaps.
• Communication: Send account notifications (login alerts, KYC status, withdrawal confirmation) and respond to support queries.

We do not use your data for marketing or targeted advertising without your explicit consent. We do not sell your personal information to third parties.

Third-party data processors on indoseven

We rely on third-party services to operate indoseven. These processors handle your data under strict confidentiality agreements:

• Payment gateways (e-wallet, mobile banking, local payment, etc.): Process your deposits and withdrawals. They receive your payment method and transaction amount but not your password or full personal details.
• Cloud hosting provider: Stores our servers and databases. Our servers may sit outside your jurisdiction; your data is encrypted both in transit and at rest.
• KYC verification service: Third-party identity verification vendor validates your submitted documents against official records.
• Fraud detection service: Analyzes login patterns and betting behavior to detect suspicious activity.
• Email service provider: Sends transactional emails (account alerts, password resets, withdrawal confirmations).

We do not share your gaming history, bet amounts, or win/loss records with advertisers. We do not use your data to build marketing profiles. All third-party processors are bound by confidentiality and data protection agreements that meet or exceed indoseven's standards.

Data retention on indoseven

We retain your data as long as your indoseven account is active. After you close your account, we retain records for:

• Seven years: Transaction history, payment records, and game outcomes (required for financial and anti-money-laundering regulations).
• Three years: Account details, login history, and dispute records (for dispute resolution and compliance).
• One year: Automatic session logs, device information, and cookies (for service optimization).

After the retention period, we securely delete or anonymize your data. You cannot request earlier deletion of financial records because we are legally required to retain them for dispute resolution and regulatory compliance.

Your rights regarding data on indoseven

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of all personal data we hold about you. Contact our support team with your account email and we will provide a summary within 10 business days.
• Correction: Ask us to update inaccurate data (e.g., wrong address). You can also update some information directly through your indoseven account settings.
• Deletion: Request deletion of your data after your account closes, subject to legal retention requirements. Financial records cannot be deleted while we retain them for regulatory compliance.
• Withdraw consent: If we process your data based on your consent (e.g., marketing emails), you can withdraw that consent at any time.

To exercise these rights, contact our support team through your indoseven account dashboard with the subject "Data Request." Include your full name, account email, and the specific right you wish to exercise. We respond in English and will process your request within 10–30 business days depending on complexity.

Cookies and tracking on indoseven

We use cookies to remember your login session, language preference, and betting history within indoseven. Cookies are small text files stored on your device that our platform reads on each visit. We use two types:

• Essential cookies: Required for login and account security. You cannot disable these without breaking indoseven functionality.
• Preference cookies: Remember your chosen language and interface theme. You can delete these through your browser settings without losing account access.

We do not use third-party cookies for behavioral tracking or ad targeting. We do not share cookie data with advertisers. You can manage cookies through your browser settings; most browsers allow you to delete cookies or block them altogether. Disabling non-essential cookies will not prevent you from using indoseven, but you may need to re-enter your login details on each visit.

Contact and data requests on indoseven

For questions about this privacy policy or to exercise your data rights, contact us through your indoseven account dashboard or email our support team. Include your full name, account email, and the specific request (access, correction, deletion). We respond in English within 10 business days for simple requests and up to 30 days for complex ones.

If you believe we have mishandled your data or violated your privacy rights, you may also file a complaint with your local data protection authority (if one exists in your jurisdiction).

Summary: Our indoseven privacy commitment

We at indoseven collect personal data only to operate our platform, verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, and virtual accounts, and prevent fraud. We do not sell your data to advertisers, share your betting history with third parties, or use your information for marketing without consent. All data is encrypted in transit and at rest; access is restricted to indoseven staff and essential third-party processors.

You retain rights to access, correct, and request deletion of your personal data, subject to legal retention requirements for financial records. KYC documents (government ID and address proof) are stored securely and accessible only to our compliance team. Cookies on indoseven are limited to essential login and preference purposes; we do not use tracking cookies for behavioral targeting.

This privacy policy applies to all indoseven users, whether you access us from Jakarta, Surabaya, Bandung, Medan, or another region. Our services are available only where local law permits; you are responsible for verifying compliance with your jurisdiction's data protection and gambling regulations. For questions or to exercise your data rights, contact our support team through your indoseven account dashboard.